Welcome to the DTS InfoTech Learning Center
 
IT Support for Business: 20 General Questions
 
 
  1. How much does your IT Support for a Business cost?

We have several different tiers of service, designed to meet the needs of each individual client.  While costs will vary from customer to customer due to differing client needs, our pricing starts as low as around $20/month/computer.  It’s best to have a conversation with us about cost, so we can discuss your specific needs and desires. For an in-depth article on how much it costs please click here: https://www.dtsinfotech.com/blog/-it-support-for-business

  1. Does DTS repair old computers?

It depends upon the age of the computer.  Some computers are simply malfunctioning and a part or two can restore them to full service.  Other computers are really too old to repair and would be good candidates for replacement.  Our repair services are limited to clients that subscribe to our LiveWatchIT maintenance service.  We do not repair computers for the general public.

Have you considered upgrading your old computers? If this is a new idea for you, we have an article you should check out! https://www.dtsinfotech.com/blog/computer-upgrade-yes-a-great-option-for-older-systems

  1. Does DTS offer 24hour support?

24-hour “Emergency” technical support is available to our LiveWatchIT Diamond Plan subscribers.

  1. Does DTS offer training for cyber-security?

We offer cyber-security training for your employees!  We also have additional services that can continually test your employees and report on the effectiveness of cyber-security training.  This service is available to all our LiveWatchIT subscribers.

  1. Does DTS offer cyber-security testing for businesses?

We offer cyber-security testing for companies who are members of our LiveWatchIT subscription services.

  1. Can DTS set me up to work from home?

Yes! We can set you up to work from home.  There may be a few conditions with respect to security, but generally, we can work with you to get you up and running from a home office or from the road.

  1. What industries does DTS support?

We support ALL businesses that have a minimum of 5 employees regardless of their industry.

  1. When we have computer problems, how do we get help from DTS?

We have three ways to contact us: you can pick up the phone and call us at 503.359.1275, between 8:00 am and 4:30 pm, you can send an e-mail to Support@DTSInfoTech.com and you can also submit a support request from any page on our web site.

  1. Do I have to sign a contract to get IT Support from DTS?

DTS does not use contracts at this time.  All of our subscriptions are month-to-month except for our Diamond (all-inclusive) tier, which requires a minimum 1-year commitment and is renewed annually.

  1. Can I stop using your services at any time?

Absolutely!

 11. When do you come onsite? Do you even come to my business in person?

We will come onsite to your business if we can’t resolve your issue remotely. It saves you time and money to have issues resolved remotely wherever possible.  All modern IT Support is provided remotely, it’s the first line of defense.

 12. Exactly what am I paying for?

You’re paying for your own IT Department to service all the technology needs your business has. You’re paying for a trusted advisor who will “advise you all things technology.” You’re paying for an IT Support company to resolve issues for you, not to make money for them.

 13. Is DTS certified by the State of Oregon to do IT Support?

No. IT Support is not regulated by any state or federal agency. Most people do not know it’s an unregulated industry.

 14. Does DTS provide written estimates with pricing for your services?

Yes! At no cost or obligation, estimates are written in plain English with zero “Geek Speak.”

 15. Does DTS guarantee the work performed?

Yes! All labor is guaranteed. Replacement parts are subject to the manufacturer warranty.

 16. Does DTS build computers we can purchase?

No. We use and recommend Dell computers. They’re simply too good and competitively priced to not use them.  We have a special account management team at Dell who, through us, gives our clients extraordinarily good pricing on most PC purchases.

 17. Is DTS open on the weekends?

For our LiveWatchIT Diamond plan subscribers, we provide support on the weekends! We are not open to the general public outside of our normal weekday hours.

 18. Does DTS support enterprise resource planning (ERP) software and line of business (LOB) applications?

Yes! 

 19. Does DTS sell and support computer-based phone systems?

We use and recommend 8X8 phone systems, which include a wide variety of standard desk phone models and also has software available to use your PC/Laptop as your main office phone, as well as any mobile handsets such as Android or iOS-based phones and tablets.

 20. Does DTS offer support for QuickBooks?

Yes!  We use QuickBooks ourselves and are very familiar with best practices for keeping it running.

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Listed below, are numerous articles listed by Topic for you to learn even more about IT Support.

Can't find a topic you're looking for? No problem, give us a call! The call is FREE ;)
We're always happy to chat about anything you have on your mind. 
 

Computer Consultant/IT Support

Computer Consultant – How do I hire one? What should I do?!

Beware: The computer Consultant Repair Industry is NOT regulated

IT Support for Business

Networks: IT consultants manage your network and make you successful

Hiring an IT Support company? 5 Rules to know before interviewing

Computer Consultant Search? 20 Questions You Must Ask Part 1

Computer Consultant Search? 20 Questions You Must Ask Part 2

Computer Consultant Search? 20 Questions You Must Ask Part 3

Computer Consultant Search? 20 Questions You Must Ask Part 4

Computer Consultant Search? 20 Questions You Must Ask Part 5

Computer Consultant – 5 More Mistakes To Avoid When Hiring

Computer network maintenance: The Most-Costly Misconceptions Part 1

Computer network maintenance: The Most-Costly Misconceptions Part 2

Computer network maintenance: The Most-Costly Misconceptions Part 3

Computer network maintenance: The Most-Costly Misconceptions Part 4

Computer consultant – Hire by being informed. It’s easy!

What’s an MSP?

What is Network Continuity?
 
Computer Upgrade

Computer upgrade? Yes! A great option for older systems

Cyber Security

The Complete Cyber Security Guide Part 1

The Complete Cyber Security Guide Part 2

Cybersecurity Checklist

Essential CyberSecurity Solutions for SMBS

How to Spot a Cyber Scam

Essential Cybersecurity Toolkit Part 1

Essential Cybersecurity Toolkit Part 2

Data Backup

Do You Need Backup?

Hackers Targeting Small Businesses: Now they’re after the rest of us!

CEO. Here’s why you care about Data Backup and Disaster Recovery

The Case for Modernizing Your Data Protection Strategy

Backup and Data Protection for the SMB: What they need to know

Top 3 Benefits of Image Based Backups

Data backup and recovery

Cure your IT ailments with Business Continuity

Backup versus business continuity: plan better for your business Part 1

Give Small Business What It Needs Part 1

Give Small Business What It Needs Part 2

Not All Business Continuity Solutions Are Created Equal

Data Backup and Disaster Recovery – Critical business topic

Data backup centers, thousands of miles apart means data is safer

I Don’t Need A Data Backup And Security Audit Part 1

I Don’t Need A Data Backup And Security Audit. My IT Guy Has It Covered Part 2

Continuous backup and storing copies of data in remote locations

Backup Service – IT Company – Demand 12 Characteristics

Data Backup & Disaster Recovery – Businesses are misinformed

Data Backup & Disaster Recovery: business owners don’t get it

Disaster Recovery

The Business Guide To Power Outages Part 2

Just What You Need To Know About Backup and Business Continuity

Business Continuity Checklist

What Is Network Continuity?

5 Keys To Creating A Disaster Recovery Plan Part 1

5 Keys To Creating A Disaster Recovery Plan Part 2

Data Backup – Disaster Recovery

The Guide To Crypto Locker Protection and Removal

You MUST have adequate recovery mechanisms in place

Data Backup & Disaster Recovery – businesses are misinformed

Disaster Recovery Planning, aka, Business Continuity

Natural Disaster Survival Guide for Businesses Part 1

Natural Disaster Survival Guide for Businesses Part 2

Natural Disaster Survival Guide for Businesses Part 3

Natural Disaster Survival Guide for Businesses Part 4

Natural Disaster Survival Guide for Businesses Part 5

Natural Disaster Survival Guide for Businesses Part 6

Data Recovery: Only $199.00! Is cheap what you really want, seriously?

Email

Email Security Part 1

Email Security Part 2

Email Security Part 3

Five Types of Social Engineering Attacks

File Sync and Sharing

Why a File Sync & Sharing Solution is Critical for your Business Part 1

Why a File Sync & Sharing Solution is Critical for your Business Part 2

DTS LiveSyncIT from DTS InfoTech: Secure File Sync & Share Part 1

DTS LiveSyncIT from DTS InfoTech: Secure File Sync & Share Part 2

HIPAA

HIPAA compliance for small health care practices?

Computerization of HIPAA business data

Passwords: Their requirement (HIPAA) and vulnerability

Risk Assessment: Why is this such a big deal?

Why HIPAA Enforcement Will Get Stronger in 2016 Part 1

Why HIPAA Enforcement Will Get Stronger in 2016 Part 2

Maintenance of Assessment Criteria

Application Risk Analysis, and the need for it

Synthesizing the tenets of NIST

NIST – The National Institute of Standards and Technology

Regulatory Compliance

The HITECH Act

Business Associates (BA) not complying with HIPAA

Covered Entities (CE) not complying with HIPAA

HIPAA’s Major Provisions

HIPAA History and Background – Continuing with HIPAA

HIPAA history and background

Miscellaneous

Five Types of Social Engineering Attacks

Give Small Business What It Needs Part 1

Give Small Business What It Needs Part 2

How DTS InfoTech Services help support DGPR compliance

Attached documents? I open them all the time

National Security and business continuity go hand-in-hand

Stolen passwords? I know. Again, I have to change mine, again!

Passwords: Their requirement and vulnerability

Business Continuity Checklist

Employee Productivity Monitoring

Employee Monitoring 2: Protect your company from employee misconduct

Employee Monitoring: Feedback that employees tell us they want more of

Virtualize your server? Critical if your building is destroyed!

Ransomware

Ransomware Made Easy: How to Save The Day Part 2

Ransomware Made Easy: How to Save The Day Part 3

Ransomware Made Easy: How to Save The Day Part 4

The Business Guide to Ransomware Part 1

The Business Guide to Ransomware Part 2

The Business Guide to Ransomware Part 3

The Business Guide to Ransomware Part 4

“Successful” Ransomware Attacks are totally UNNECESSARY. Come on people!

Ransomware protection for your business

Ransomware? Business owners never, EVER, pay ransomware!

The Business Guide To Ransomware: Keep your company afloat

Ransomware attacks

Ransomware – hiding your head in old technology? It may cost you

  

 

   

 

 

HIPAA History and Background - Continuing with HIPAA

HIPAA History and Background

on June 15, 2015

HIPAA History and Background

HIPAA History and Background

From a business associates perspective it’s very interesting, to say the least.

on May 22, 2015