IT Services

by Wally Moore

on March 11, 2019

It's a fairly new term. It’s used to describe computer techs who provide technical support for businesses that don’t employ their own computer techs.

These technology companies are known by several names including IT Support Companies, Managed IT Services, Computer Consultants, Managed Services Provider, IT Services etc. The names just go on and on. They really do and we use all of them too because that’s how the general public refers to them.

Thirty-five years ago, the IT Services industry didn’t even exist

Way back then, computers were called micro-computers, which was just before they would become known as personal computers.

It was a much simpler time back then. Personal computers came onto the scene in the 1980s, and then slowly made their way into small businesses, eventually taking over all businesses of all sizes.

Thirty-five years ago, it used to be if something went wrong with your micro-computer you took it to a computer geek (if you knew one) who fixed what was broken. Problem solved; you were back to having fun with it!

This became known as Break-Fix in the industry and it was simple. When it broke, you fixed it.

But all that has changed; dramatically

Today, the industry has become known as Information Technology and kept running by IT Services. It runs everything and this will not change. Artificial Intelligence (AI) the Internet of Things (IoT) and the whole-wide-world are all interconnected by the Internet and they are truly amazing technological advances. They really are, but unfortunately, they come with some very serious side effects and unintended consequences.

As the micro-computers morphed into personal computers and more software became available, it used to be you could just run over to an office supply store and buy the software CD in a plastic case, take it home and install it on your computer.

Remember when?

IT used to be, in the early days of computers, that computing was fun, pretty easy and actually pretty safe. That’s all changed.

Today you have to protect yourself, protect your computer, protect your customers and protect your business from numerous threats, including a data erasing disaster that can put you out of business. If you follow these types of events, as we do, you know it happens all the time.

My, oh my, how times have changed for computers, and in a relatively short period of time! IT Services has come of age and been forced to change right along with it.

Today, modern networks are regularly maintained

Thankfully, the old break-fix model has gone away, for the most part. Although occasionally we still talk with a business owner who will remark, “Oh, we don’t want to maintain our computers! When one of them breaks, we’ll just fix it and go on, or buy a new one to replace it.”

The software has changed dramatically as well

But it’s not just computers (hardware) that have changed. The software has changed too—not only in what software can actually do but also how you purchase it.

Including software as a service (SaaS), paid for by a monthly subscription, software is purchased in many ways. The days of purchasing software, on a CD, in a jewel case from a local office supply store are fading out of sight in the rear-view mirror.

Computing has become very complex and this will only continue

So it used to be fun and safe, noodling away on a personal computer in your living room. But today there are bad guys around the world who will attack you on your computer. They’ll steal money from you while you sit at your computer and while you sleep. Especially if you make mistakes. It happens. We all make mistakes.

You have to be informed

So you have to be smart. You have to take precautions. You have to keep up with the pace of technology. You have to be ever vigilant, even if it’s just you, sitting alone in your living room, noodling on your computer after dinner. I mean, what can go wrong . . . right?

You must maintain your computer, just like you maintain your car. You do maintain your car . . . right?

Information Technology runs the world and this will not change

Due to the complexity of computing in the twenty-first century, maintaining the computers that run your business is a full-time job, best left to the professional IT Services experts.

If everything we’ve said is true, and we believe it is, you’re probably going to need some help in maintaining your computer, like getting help for your business when you can’t resolve a computer problem that just popped up out of nowhere.

You’ll also need help purchasing the right software for your business and don’t forget about the actual computer(s) you run that software on. Are your computers up to the daily task of providing enough computer horsepower to run that new accounting software you need just to stay competitive in your industry?

How would you know? Would you even know where to look? You do know what questions to ask . . . right?

IT Services to your rescue

If all this computer stuff has left you worn out, weary and rubbing your eyes, knowing you have to take action, we have good news for you. IT Services is for you.

Help is just a phone call away

All you have to do is pick up the phone and call a reputable IT Services company. They’ll answer your call and the good companies will just take it from there. Easy-peasy, just make the call!

They will assure you that you don’t have to do anything other than sit down with them and explain what you’re doing with computers in your business and what you want to do going forward. Professional IT Service companies will take it from there. You can relax. Chill out. Breathe.

They will answer all of your questions without pressuring you to make a decision. They will educate you about everything you want to be educated on in the Information Technology world.

But who do you call? Good question!

We’re not going to tell you who to call, we’re going to do you one better. We’re going to give you some really good advice, on how you can pick an IT Services company, or two, or three, so you can sit down with each one of them. Have a friendly non-technical little chat, about what you want to do in your business and what you want to do in the world of computing and Information Technology.

We’re not going to catch fish for you. We’re going to teach you how to fish!

We have written many articles on this subject based upon many years of experience as an IT Services company. So, rather than making you read a really long article about all of this stuff, just below, we have a list of questions most people want to be answered.

We’re asked these questions all the time, over and over again; they must be important.

If the topic sounds interesting to you, just click on the link which will take you to an in-depth article on that particular subject you’re interested in.

Lets’ get started

Let’s start with Computer Consultants and how to hire one. After what we’ve said about IT Services and all that is involved, you may be thinking, “I don’t even know who to call! So how do I go about hiring one?”

We can’t tell you who to call

If I were you, I would just Google it!

Yep, we do it the same way everyone else does; we research it. But! The difference for you is this, reading these articles will give you the knowledge you must have in order to ask the right questions.

Start out by finding a few companies that look good to you on Google. Look good? Yep.

Then call ‘em after you’ve written down some questions you have learned to ask. Have a conversation with them on the phone. In no time at all, you will understand what you’re looking for.

The next step? Ask them to come into your business and do a network evaluation. It’s also called a health assessment of your computers and technology.

You’ll get to see them in action. Pay attention because this is important. Then ask them to give you a written proposal, in plain English, at no cost or obligation on your part.

You want to find out how much it will cost and what you’re getting for your money.

Have them explain their services to you. Ask a lot of questions. Take notes.

Before you know it, you’ll find one you like. Why? Because the evaluation process will naturally point them out to you.

It’s really simple. Why? Because they do all the work for you

In other words, shop for an IT Services company the same way you would anything else. Get educated, learn what you must know to make a decision. Shop around.

The company you want to hire will jump right out at you. They will! You’ll just know it because you took the time to get educated and go through the process yourself.

When you know what you’re looking for and you shop around, when the right deal comes along it really does jump out at you. It’s similar to shopping for cars, apartments to rent, houses to buy and IT Service companies to hire.

Are you ready?

Here are 18 articles you can learn a LOT from:


Over the years (45+ years combined technology experience) we’ve met with numerous businesses that asked us to come over and talk with them and submit a written proposal for taking care of their computer networks.

Our experience alone qualifies us to make these statements that we know to be absolutely true.

The best thing I can tell you about hiring IT Services is this: “You can do this! And not only that, you can do a good and thorough job of it too!”

You really can find and hire a professional, competent, competitively priced IT Services company and know that you did a good job. It’s not rocket science. It’s not hard. But a professional search is time-consuming and you will have to educate yourself.

In the end, you will know, that you know, that you hired the right company, at the right price, that you can get along with.

Then you can get about just doing your business.

Stop worrying about technology; it will only keep you up at night. Instead, hire an IT Services company.

If you would like more information please give us a call, we’re always happy to chat and the call is free!


Dedicated to your success,

Wally Moore

General Manager

dts|infotech . . . secure computer networks that work