This is the fourth post from our Business Advisory Guide entitled “What Every Business Owner Must Know About Hiring an Honest and Competent, Responsive and Fairly Priced Computer Consultant.” We wrote this guide to help business owners who have to outsource the maintenance of their computers.
Last week we told you the 5 Rules you need to know before hiring an IT Support company. This week we’re sharing Part One of the:
20 Questions You Should Ask Your Computer Consultant Before Hiring Them to Support Your Network
Part One of Five
Q1: Do they answer their phones live or do you always have to leave a voice mail and wait for someone to call you back?
Our Answer: We answer our phones live from 8:00am to 4:30pm and give our managed services clients an emergency after hour’s number they may call if a problem arises, including weekends. Why? Because many of the CEOs and executives we support work outside normal hours and find it to be the most productive time they have. If they cannot access their computer and network AND can’t get hold of anyone to help them, it’s incredibly frustrating.
Q2: Do they have a written, guaranteed response time to your calls?
Our answer: Many of our managed services clients have a guaranteed response time for emergency and non-emergency calls written into their agreements, so they can determine response time and know what to expect.
Q3: Do they take time to explain what they are doing and answer your questions in terms that you can understand (not geek-speak), or do they come across as arrogant and make you feel stupid for asking simple questions?
Our answer: Our technicians are trained to have the heart of a teacher and will take time to answer your questions and explain everything in simple terms.
Q4: Do they consistently (and proactively) offer new ways to improve your network’s performance, or do they wait until you have a problem to make recommendations?
Our answer: We conduct periodic review meetings with our clients to look for new ways to help improve their operations, lower costs, increase efficiencies and resolve any problems that may be rising. Our goal in these meetings is to help our clients be more profitable, efficient and competitive.
In our next post we’ll continue with Part Two: 20 Questions You Should Ask Your Computer Consultant Before Hiring Them to Support Your Network.
If you want to skip this blog and read the guide, Download the Business Advisory Guide Here. If you’re not ready to do that, then just read these posts when they come out. However you decide to do it, when you finish reading the guide, you'll know for sure who to hire. Easy peasy!
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DTS InfoTech . . . computer networks that work