This is the eight post from our Business Advisory Guide entitled“What Every Business Owner Must Know About Hiring an Honest and Competent, Responsive and Fairly Priced Computer Consultant.” We wrote this guide to help business owners who have to outsource the maintenance of their computers.
This week we finish with Part Five of Five of the:
20 Questions You Should Ask Your Computer Consultant Before Hiring Them to Support Your Network.
Q17: Do you have the ability to submit a ticket online at their website in case you can’t call?
Our answer: All of our clients can submit a request for help online to report a problem or to request information. Requests are sent to the appropriate staff and a case number is generated so your request is responded to quickly and it does not get lost in the cracks.
Q18: Do their technicians arrive on time and dress professionally?
Our answer: Our technicians are true professionals that you would be proud to have in your office. They dress professionally, show up on time and if they cannot (for some unforeseen reason) we always notify the client immediately. We believe these are minimum requirements for delivering a professional service.
Q19: Are they familiar with (and can they support) your unique line of business applications?
Our answer: Our clients can choose to have us own the problems with all line of business applications. That doesn’t mean we can fix faulty software – but we WILL be the liaison between you and your vendor to resolve problems you are having and make sure these applications work smoothly for you.
Q20: When something goes wrong with your Internet service, phone systems, printers or other IT services, do they own the problem or do they say “that’s not our problem to fix?”
Our answer: We feel WE should own the problem for our clients so they don’t have to try and resolve any of these issues on their own – that’s just plain old good service and something many computer guys won’t do. Even if it’s something we don’t support ourselves, we’re always happy to make the call for you.
Our next post covers: The 4 Most Costly Misconceptions About Computer Maintenance and Repair
If you want to skip this blog and read the guide, Download the Business Advisory Guide Here. If you’re not ready to do that, then just read these posts when they come out. However you decide to do it, when you finish reading the guide, you'll know for sure who to hire. Easy peasy!
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Dedicated to your success,
DTS InfoTech . . . computer networks that work