Computer Consultant Search? 20 Questions You Must Ask - Part 4

by Wally Moore

on May 19, 2014

in blog

This is the seventh post from our Business Advisory Guide entitled “What Every Business Owner Must Know About Hiring an Honest and Competent, Responsive and Fairly Priced Computer Consultant.”  We wrote this guide to help business owners who have to outsource the maintenance of their computers.

Our post last time was Part Three of the: 

 20 Questions You Should Ask Your Computer Consultant Before Hiring Them to Support Your Network.

 This week we continue with Part Four

 Q13: How are they verifying your backup data is valid?

Our answer: All of our backups are automatically verified upon completion (daily) and our monitoring system alerts us when anything goes awry.

Q14: Do they insist on backing up your network BEFORE performing any type of project or upgrade?

Our answer: We do.  It’s one of those “IT Best Practices” we talk about, and it’s a wise precaution in case a hardware failure or software glitch causes a major problem during initial service.

Q15: If you were to experience a major disaster, do they have a written plan for how your data could be restored FAST and/or enable you to work from a remote location?

Our answer:  We maintain a simple disaster recovery plan for all of our Managed Services clients’ networks.  We encourage all clients to maintain a full disaster recovery plan, providing protection from theft, fire and flood. However, this decision is something you will need to weigh the pros and cons of yourself, weighing the cost of downtime versus the cost of implementation.

Q16: Is their help-desk US based or outsourced to an overseas company or third party?

Our answer: We provide our own in-house help desk and make sure the folks helping you are friendly and helpful. We consider this one of the most important aspects of customer service, plus we feel it’s important to keeping your data secure.

In our next post we’ll continue with the: 20 Questions You Should Ask Your Computer Consultant Before Hiring Them to Support Your Network

 If you want to skip this blog and read the guide, Download the Business Advisory Guide Here. If you’re not ready to do that, then just read these posts when they come out. However you decide to do it, when you finish reading the guide, you'll know for sure who to hire. Easy peasy!

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Dedicated to your success,

Wally Moore

DTS InfoTech . . . computer networks that work