Computer network maintenance: 4 Most Costly Misconceptions - Part 3

by Wally Moore

on July 28, 2014

in blog

You know it's true!

Once again, computer network maintenance is the headline for this eleventh post from our Business Advisory Guide entitled “What Every Business Owner Must Know About Hiring an Honest and Competent, Responsive and Fairly Priced Computer Consultant.”  We wrote this guide to help business owners who have to outsource the maintenance of their computers.

This week we continue with:

Part Three of Four

Misconception #3: All computer technicians are about the same. Your best option will be the one who offers the lowest price.

Would you give your heart-transplant business to the lowest bidder?

As we’ve already stated, you get what you pay for. A cheap price usually means a cheap job. Really good technicians do NOT work cheap because they are in high demand just like every other professional service category. The only technicians that will work cheap are those that are just starting out and they are grossly inexperienced.

And some shops will hire college kids or newbie technicians because they will work for next to nothing to gain experience, OR they allow interns to support your network because they don’t have to pay them at all – but what you don’t realize is that an inexperienced technician like this can end up costing more because:

  1. They improperly diagnose problems, which mean you’re paying them to fix the WRONG thing and STILL won’t resolve your problem. Case in point: A few years ago a TV reporter went undercover to 8 computer repair shops in Los Angeles with a perfectly working PC, but simply disconnected a cable in the back (a fix that the AVERAGE computer tech would have caught in minutes with a visual inspection). Several shops improperly diagnosed the problem and wanted to charge them anywhere from $59.00 to over $275.00 to fix it!
  2. They could take 3 to 5 times as long to do the same repair an experienced technician could fix quickly. Again, you’re paying for those extra hours.
  3. They could do MORE damage, costing you more money and downtime.

With your client data, accounting records, email and other critical data at stake, do you REALLY want the lowest-priced shop working on your machine?

We take the view that most people want value for money and simply want the job done right. You will find that we are not the cheapest, but we don’t apologize for that. We would rather explain our higher rates ONE TIME than to make excuses for POOR SERVICE forever. That said, we are not the most expensive either. We simply feel that we should offer a good service at a fair price. That’s why we have been able to stay in business for over 12 years and have many customers who’ve been with us that entire time.

In our next post we’ll continue with: The 4 Most Costly Misconceptions About Computer Maintenance and Repair

If you want to skip this blog and read the guide, Download the Business Advisory Guide Here. If you’re not ready to do that, then just read these posts when they come out. However you decide to do it, when you finish reading the guide, you'll know for sure who to hire. Easy peasy!

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Dedicated to your success,

Wally Moore

DTS InfoTech . . . computer networks that work