Computer network maintenance: 4 Most Costly Misconceptions - Part 4

by Wally Moore

on August 11, 2014

in blog

You know it's true!

For the last time, computer network maintenance is the headline for this twelfth post from our Business Advisory Guide entitled “What Every Business Owner Must Know About Hiring an Honest and Competent, Responsive and Fairly Priced Computer Consultant.”  We wrote this guide to help business owners who have to outsource the maintenance of their computers.

This week we complete Part Four of:

The 4 Most Costly Misconceptions About

Computer Maintenance and Repair

Misconception #4: An honest computer support company should be able to give you a firm quote over the phone.

If this were true, we’d do it as well. But it isn’t. Sometimes we can get lucky and diagnose exactly what the issue is just from a basic description. But most often, proper diagnoses will require “eyes on” the system or network. Consider the cable example in our last post. It would have been difficult, if not impossible, to properly diagnose the problem over the phone. Looking at the system, it would become a simple matter.

We’ve also seen situations where a “tech” will quote you a cheap rate over the phone to get in the door, but then jack up the prices once they get in your office by taking 3 times as long, selling you add-ons and up-sell, etc.

Our policy is to provide cost ranges over the phone, and if possible to also tell our clients of any risks we foresee that could push the labor outside of our stated range. But we will not provide firm prices.

In our next post we’ll discuss: 5 More Mistakes to Avoid When Choosing a Computer Consultant

If you want to skip this blog and read the guide, Download the Business Advisory Guide Here. If you’re not ready to do that, then just read these posts when they come out. However you decide to do it, when you finish reading the guide, you'll know for sure who to hire. Easy peasy!

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Dedicated to your success,

Wally Moore

DTS InfoTech . . . computer networks that work