This is the fifth post from our Business Advisory Guide entitled “What Every Business Owner Must Know About Hiring an Honest and Competent, Responsive and Fairly Priced Computer Consultant.” We wrote this guide to help business owners who have to outsource the maintenance of their computers.
In our last post we introduced the first 5 questions of the:
20 Questions You Should Ask Your
Computer Consultant Before Hiring Them
to Support Your Network
This week we continue with Part Two
Q5: Do they provide detailed invoices that clearly explain what you are paying for?
Our answer: We provide detailed invoices that show what work was done, why and when so you never guess what you are paying for. We also double check our invoices for accuracy before they are sent to you.
Q6: Do they provide reliable cost and time estimates for projects?
Our answer: Many projects have multiple levels of complexity, phases and risks. Based upon years of history installing and modifying computer networks, we consistently provide reliable estimates for cost and time. Many unethical or incompetent computer guys will only quote “time and materials,” which gives them free reign to nickel and dime you as well as take as much time as needed on completing a project.
Q7: Do they insist on remotely monitoring your network 24/7/365 to keep critical security settings, virus definitions and security patches up-to-date and PREVENT problems from turning into downtime, viruses, lost data and other issues?
Our answer: Yes; our remote network monitoring system watches over your network to constantly look for developing problems, security issues and other problems so we can address them BEFORE they turn into bigger problems.
Q8: Do they provide you with a report that shows all the updates, security patches, and status of every machine on your network so you know for SURE your systems have been secured and updated?
Our answer: Our managed services clients can opt to get a detailed report that shows an overall health score of their network and the updates to their antivirus, security settings, patches and other important network checks (like hard drive space, backups, etc.).
In our next post we’ll continue with Part Three of the: 20 Questions You Should Ask Your Computer Consultant Before Hiring Them to Support Your Network
If you want to skip this blog and read the guide, Download the Business Advisory Guide Here. If you’re not ready to do that, then just read these posts when they come out. However you decide to do it, when you finish reading the guide, you'll know for sure who to hire. Easy peasy!
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DTS InfoTech . . . computer networks that work